Delivery - Free UK Mainland Delivery

Delivery is free of charge on all items at Health and Care when delivered to a mainland UK address. Your order is usually dispatched by Royal Mail or better and is normally dispatched the same day when ordered before 2.00pm, Monday to Friday. For orders placed outside of this timeframe, they should be dispatched on the next working day.

The delivery expectation of order sent via Royal Mail is 1 to 3 working days.

Please call our Health and Care customer care team on 020 7720 2266 if you have any questions about the delivery of this item.

Returns Policy - This Item Is Not Returnable On Grounds Of Hygiene

This item is non-returnable and non-refundable on grounds of hygiene.

Please note, Health and Care is dedicated to maintaining the highest levels of hygiene for all of its products and for this reason this item is non-refundable and non-returnable if unsuitable or unwanted on grounds of hygiene.

If you have any questions regarding this returns policy, please contact our Health and Care Customer Care Team on 020 7720 2266 for further details.

VAT Relief - Information and Exemption Forms

This product is eligible for VAT relief. Please visit our VAT relief page for more information.

How to Claim Your VAT Exemption

VAT exemption can be claimed in two ways – either when placing your or order or claiming back the VAT on a purchase that you have already made.

Claiming VAT Exemption When Ordering

To remove the VAT from your order when placing your purchase, simply select the option for VAT relief on the Basket page (see below for an example of how this looks).

If you select this form on the basket, there will be extra information you will be required to provide on the checkout to confirm your elligibility.

PLEASE NOTE: If you are buying multiple products that are available with VAT relief, please ensure that all of these are selected when placing your order.

Claiming Your VAT After Placing Your Order

If you did not claim VAT relief when placing your order but would like to receive VAT relief, don't worry, this can be done after your order has been placed. To do this, simply fill in the form below.

*

Email Address

The email address you provided when placing your order.

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Order Number

The order number you were provided with by email when placing your order. This is normally in the format e.g. HAC123456

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Name

Name of the person with the disability or chronic sickness. If claiming VAT relief yourself, please enter your name. If claiming VAT relief on behalf of someone else, please enter their name.

*

Address

Address of the person with the disability or chronic sickness.

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Details of your chronic condition or disability

Please provide details of your chronic condition or disability

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I confirm these products are for domestic or my own personal use

Confirm

*

I consent to this data being used to assess my eligibility for VAT relief

Consent

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I confirm that the above data is true and accurate to the best of my knowledge and I would like to claim VAT relief

Consent

*

Please add the two numbers

Submit Form

Or alternatively you can print out a paper copy of the form below:

VAT Relief Form

Please send the completed form to us by post at the following address:

Health and Care
Unit 6, Union Court
Union Road
London
SW4 6JP